工厂调查问卷 本文简介：
工厂调查问卷FactorySurveyQuestionnaireI.基本信息GENERALINFORMATION公司名称CompanyName日期Date地址Address联系人Contact电话Phone传真Fax总经理GM顾问/Consultant1.客户类型CustomerType?加工Pro
工厂调查问卷 本文内容：
工厂调查问卷Factory
Survey
Questionnaire
I.基本信息GENERAL
INFORMATION
公司名称Company
Name日期Date地址Address联系人Contact电话Phone传真Fax总经理GM顾问/Consultant1.
客户类型Customer
Type
?
加工Processing
?
组装Assembling
?
消费品Consumable
?
化工Mechanical
?
电子Electronics
?
汽车零部件Auto
Parts
?
医药Medical
?
其他Others
2.
产品Product
_____________________
雇员人数Number
of
Employees_____________________
3.
制造类型Manufacturing
Type
?
离散型Discrete
?
重复型Repetitive
4.
销售额Sales
Revenue______________________
II.
技术信息Basic
Information
1.
是否有局域网？Do
they
have
a
LAN?
?是Yes
?否No
2.
是哪种类型的局域网？What
is
the
type
of
LAN?(列类型供选择)___________________
3.
是否有数据库，是哪种类型？What
database
do
they
use
if
any?
(列类型供选择)___________
4.
是否有电脑，数量多少？How
many
PCs
are
they
using
now
if
any?
________________________________
5.
是怎样的平台？What
kinds
of
platform?
(列类型供选择)___________________________
6.
是否正在使用管理信息系统,
使用情况如何?Are
they
using
a
MIS
now?
How
about
it?
__________________
7.
是否有财务系统，是什么系统？What
financial
system
are
they
using
now
if
any?______________________
8.
有多少工作地点？How
many
physical
sites
do
they
have?
______________________________________
9.
是否通过ISO9000认证？Have
they
passed
the
certification
of
ISO9000?
?是Yes
?否No
10.
工厂生产中存在着怎样的困难？What
issues
in
your
factory
harrass
you
most?(过于开放)__________
计划Plan
1.
您的部门中使用电脑吗？如果是的话，有多少台电脑，什么型号的?
Do
you
use
computers
in
your
department?
If
so,
how
many
and
what
kind?
__________________________________________________________________________________________
2.
您的工厂中发放正式的生产工作单吗？您是如何操作的？Do
you
release
formal
production
work
orders
to
the
factory?
How
do
you
do
that?
__________________________________________________________________________________________
3.
您是否考虑过库存情况？Have
you
ever
consider
the
inventory?
?
是Yes
?
否No
4.
组装的提前期是如何决定的？What’s
the
lead
time
for
assembly?
__________________________________________________________________________________________
5.
你计划制定周期为多久How
long
is
your
planning
horizon??
季度Quarterly
?
每月Monthly
?
每周Weekly
?
每天Daily
6.
你凭什么制定计划？What’s
you
planning
source?
_____________________________________________
7.
如何决定制造/采购的时机和数量？（你怎么制定计划）How
do
you
decide
when
to
make/purchase
and
how
much?(How
do
you
make
plan)
______________________________________________________________________________________
8.
是否有工厂日历？Do
you
have
factory
calendar?
?
是Yes
?
否No
9.
你所面临的最大问题是什么？你期望利用电脑改进哪些工作？What’s
your
biggest
problem?
What
do
you
expect
the
computers
to
improve
your
operation?
______________________________________________________________________________________
______________________________________________________________________________________
采购Purchasing
1.
部门职员人数
Total
staff
in
your
Dept.
______
采购员人数Number
of
buyer
_______________
采购物料数量Number
of
purchased
items_______
采购零件Purchased
parts
_______________
原料Raw
materials
______
在购买过程中您使用电脑吗？多少台，什么型号？Do
you
use
computers
in
purchasing?
How
many
and
what
kind?
_________________________________________________________________________________________您的采购流程是怎样的？What’s
your
purchasing
procedure?__________________________________________________________________________________________您是否正在使用采购订单进行采购？Do
you
use
formal
purchase
orders?
·是Yes
·否No采购材料时间
times
for
purchased
items
–
最长longest
___________
最短Shortest
___________
原因Mean
___________采购零件的频率Frequency
of
ordering
each
part_______________________________________________
您是如何知道订购的时间的？How
you
know
when
to
place
an
order?_______________________________
__________________________________________________________________________________________
您是如何知道订购的数量的？How
do
you
decide
how
much
to
order?
_________________________________________________________________________________________________________________________您是如何判断供货商的价格是否合理的？您有没有固定的供货商？How
do
you
decide
on
a
fair
price
with
vendors?
Do
you
have
approved
vendors?__________________________________________________________________________________________
您购买物料时是否会参考它们过去的价格？Do
you
purchase
items
according
to
the
history
price
records?___________________________________________________________________________________________
您是否专门为每个供货商和物料订立价格乘子？Do
you
have
price
matrix
for
each
vendor
and
item
?
·是Yes
·否No
您是否会查看供货商以往的表现？Do
you
assess
historical
vendor
performance?
·是Yes
·否No
您在采购时是否会先查询该物料的库存状况？Can
you
enquiry
the
detail
of
the
item’s
inventory
situation
when
you
do
purchasing?______________________________________________________________
您在采购中遇到的最大的问题是什么？What
are
your
biggest
problems
in
purchasing？
________________________________________________________________________________库存控制
Inventory
Control
员工总数Total
staff:_________________仓库数量及种类
Number
and
kinds
of
stockrooms__________________________________
仓库是如何安排的？
How
are
the
stockrooms
organized?________________________________
您所保留的库存记录是怎样的？
What
kind
of
inventory
records
do
you
keep?
_____________________________________________________________________
您是否统计实际盘存？多久统计一次？Do
you
do
physical
inventory?
How
often?
________________
_____________________________________________________________________
您是否进行循环盘点。Do
you
do
cycle
count?
·Yes
·No物料发放的审批步骤是怎样的？How
are
material
issues
authorized?
_____________________________________________您是否正在使用工作订单和领料单？Do
you
have
formal
work
orders
and
pick
lists?
·Yes
·No
您是否有安全库存？Do
you
have
safety
inventory?
·Yes
·No
您生成和使用何种库存报表？多久制作一次？What
kinds
of
inventory
reports
do
you
use
and
produce
for
others?
How
often
are
they
produced?
___________________________________________________
__________________________________________________________________________________________
是否所有的物料项目都有唯一的零件号码？Do
all
items
have
unique
part
numbers?
·Yes
·No您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？What’s
your
biggest
problems.
What
do
you
hope
the
computers
can
improve
your
operation?
_____________________________________________________________________________________________________________________________________
产品与车间Production
&
Shop
Floor
员工总数Total
staff
__________主要设备Main
equipment
___________________________________________________________________
工作中心数量，它们是如何组织的，它们位于何处？Number
of
workcenter,how
they
are
organized,
and
where
are
they
located?
________________________________________________________________________________________
什么是最主要的瓶颈What
are
the
main
bottlenecks?____________________________________________
________________________________________________________________________________________
您是否正在使用生产订单，领料单和工序进行管理。Do
you
use
formal
manufacturing
orders,
picklists,
and
routings?
·Yes
·No
您是否使用发料单？Do
you
have
and
use
a
dispatch
list?
·Yes
·No
您如何重定工作时间表？您若何做CRP及安排生产？How
do
you
rescheduled
the
work?
How
do
you
do
CRP
and
arrange
production?_________________________________________________________________
生产经理和领班使用何种报告来完成他们的工作？What
kinds
of
reports
do
production
managers
and
foremen
use
to
do
their
jobs?
_________________________________________________________________
_________________________________________________________________________________________
生产经理和领班向他们的老板提供何种信息？What
kind
of
information
do
production
managers
and
foremen
provide
to
their
boss?_________________________________________________________________
_________________________________________________________________________________________
工程Engineering
员工总数Total
staff
_____________________________________
物料清单BOM
工序Routing
成本信息Costing
information
是否实施工程更改操作？简要描述该过程。Is
a
formal
engineering
change
procedure
implemented?Briefly
describe
the
process.
__________________________________________________________________
________________________________________________________________________
销售，市场Sales,
Marketing
员工总数Total
staff
____________
在外销售人员Outside
sales
people__________
订单输入人员Order
entry
people
_________________________________________________________
市场Marketing
________________________________________________________________________
有效客户数量Number
of
active
customers___________________________________________________
您是否会制作销售预测？如果是您会怎么做？Do
you
develop
a
sales
forecast
and
if
so
how
is
it
done?
_______________________________________________________________________________________
预测限度是什么？What’s
the
forecast
horizon?
____________________________________________
在您的部门里是否使用计算机？有多少，什么种类？您如何使用它们？Do
you
use
computers
in
your
department?
How
many
and
what
kind?
How
do
you
use
them?__________________________________
______________________________________________________________________________________
您输入订单时，是否会查看产品的可用性？如何做？When
you
enter
orders,
do
you
check
the
availability
of
product?
How?
__________________________________________________________________________
_________________________________________________________________________________________
您是否给客户发送订单确认？Do
you
always
send
an
order
confirmation
to
the
customer?
·是Yes
·否No
如果客户向您讯问他的订单状况，您需要做些什么来提供信息给客户，这个过程需要多久？If
a
customer
called
you
to
ask
about
the
status
of
his
order,
what
would
you
need
to
do
to
provide
the
information
to
him
and
how
long
would
it
take?
_______________________________________________________________
__________________________________________________________________________________________
您是否做信贷检查？Do
you
have
credit
check?
·是Yes
·否No
您是否使用价格乘子？Do
you
have
price
matrix?
·是Yes
·否No
您使用何种报表？您希望有何种报表What
kind
of
reports
do
you
use?
What
do
you
wish
you
had?_____________________________________________________________________________________
您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作What’s
your
biggest
problems.
What
do
you
hope
the
computers
can
improve
your
operation?______________________________________________
__________________________________________________________________________________________
财务Accounting
员工总数Total
staff
______________________________
在您的部门里是否使用计算机？有多少台，什么型号？
Do
you
use
computers
in
your
department
?
How
many
and
what
kind?
__________________________________________________________________________________________
您是否需要处理多币制的事务？
Do
you
have
a
need
to
handle
multi-currency
transactions?
·是Yes
·否No
是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？Are
all
accounting
transactions
manually
entered,
or
are
some
brought
over
from
other
systems?
__________________________________________________________________________________________
每月完成总帐需要花费多长时间？How
long
does
it
take
for
you
to
close
a
month
in
G/L?
__________________________________________________________________________________________
您是否使用标准、实际或平均成本系统？Do
you
use
standard,
actual,
or
average
cost
system?___________
__________________________________________________________________________________________
库存价值是多少？占年销售额的百分之几？What’
s
your
inventory
value?
How
much
is
this
as
a
percent
of
annual
sales?
_______________________________________________________________________________
__________________________________________________________________________________________
您每月需要打印多少发票？每张发票有多少行物料？How
many
invoices
per
month
do
you
print
and
how
many
line
items
per
invoice?
___________________________________________________________________________
货运和发票之间是否有自动的链接？Is
there
an
automated
link
between
shipping
and
invoicing?
·是Yes
·否No
应收帐和总帐之间是否有自动的链接？Is
there
an
automated
link
between
A/R
and
G/L.
·是Yes
·否No
您每月需要付多少款？您用什么方式付款？采购和应付帐之间是否有自动链接？应付帐和总帐之间是否有自动链接？How
many
payments
do
you
make
each
month?
What
methods
do
you
use
for
payment?
Is
there
an
automated
link
between
purchasing
and
A/P?
Is
there
an
automated
link
between
AP
and
GL?
_________________________________________________________________________________
您的部门生成何种报表？What
reports
does
your
department
produce?
_________________________________________________________________________________
您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？What’s
your
biggest
problems.
What
do
you
hope
the
computers
can
improve
your
operation?
______________________________________________________________________________________________________________________________________
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